HOW DO YOU DO IT??? Front Counter Membership Sales + Household Info Collection

Greetings from Museum of Pop Culture in Seattle.

I am curious how other museum organizations are collecting constituent information for membership households when selling a membership at the front counter?

Here at MoPOP, we have on site purchasing members fill out the required constituent information on a paper form (hand written, of course). At the time of sale, the ticketing representative enters (at the bare minimum) a first and last name, and a an email address. When possible at the end of a ticketing representative shift, they will enter the remaining required constituent info to the best of their ability in tessitura.

A few drawbacks to this:

- people's handwriting has gotten worse over the past few years...
- currently our ticketing team is not fully versed on data entry at the level that you all know we want. I would like to imagine that our museum will have an organizational data entry standard soon, but until then…
- as a nonprofit we of course try to keep staffing at the minimum and that includes box office. Prior to March 2020, data entry duties for the most part fell on our box office representatives when they were not busy (we have 2 box office reps; one rep five days a week and the other, two days)...

If you use any creative or innovative method of collecting constituent information at the front counter at the time of membership sale/contribution, besides a paper form or an army of Tessitura data entry operators, please let me know.

Thanks a lot!

Bradford Talley