Greetings from Museum of Pop Culture in Seattle. I am curious how other museum organizations are collecting constituent information for membership households when selling a membership at the front counter? Here at MoPOP, we have on site purchasing members fill out the required constituent information on a paper form (hand written, of course). At the time of sale, the ticketing representative enters (at the bare minimum) a first and last name, and a an email address. When possible at the end of a ticketing representative shift, they will enter the remaining required constituent info to the best of their ability in tessitura. A few drawbacks to this:
- people's handwriting has gotten worse over the past few years...- currently our ticketing team is not fully versed on data entry at the level that you all know we want. I would like to imagine that our museum will have an organizational data entry standard soon, but until then… - as a nonprofit we of course try to keep staffing at the minimum and that includes box office. Prior to March 2020, data entry duties for the most part fell on our box office representatives when they were not busy (we have 2 box office reps; one rep five days a week and the other, two days)...
If you use any creative or innovative method of collecting constituent information at the front counter at the time of membership sale/contribution, besides a paper form or an army of Tessitura data entry operators, please let me know.
Thanks a lot!
Bradford Talley
Bradford Talley Membership Manager MUSEUM OF POP CULTURE D: 206-262-3395 120 6th Avenue N, Seattle, WA 98109 MoPOP.org MISSION STATEMENT The Museum of Pop Culture’s mission is to make creative expression a life-changing force by offering experiences that inspire and connect our communities.
We use a tablet for new members to enter their own records! At each of our membership desks, there is a visitor-facing iPad locked to a stand on the counter. If someone wants to buy a membership and our staff person can’t find an existing constituent record for the visitor in Tessitura, the staff person invites the visitor to create a record by filling out the form on the tablet.
The tablet is always open to a browser that goes to an internal website that our staff software engineer wrote. (We use the app Kiosk Pro to lock down the browser on the iPad so that it’s the only thing a visitor can access.) Filling out and submitting the form lets the visitor create a Tessitura account. Once completed, the staff person can look up the record in Tessitura and proceed with the membership transaction. You can’t see the form site outside of our corporate network, but here is a screenshot:
(If you want a copy of the source code for this page, let me know.) According to our staff software engineer: “Look at any Tessitura PowerPoints that show how to use the REST APIs. It’s calling the ‘Register’ API to create an account."
Hi Emily - We'd love to see the source code if you're willing to share! My email address is jbramley@aucklandmuseum.com Thanks so much!
We'd love a copy of your source code as well. My email is neda@mfah.org.