Hi All,
We at the Museum of Fine Arts, Houston are contemplating extending a special offer of “Become a member, and get two months free on your membership.” We currently use T-NEW for our e-commerce functionality.
If your museum/organization has had experience with offering a free month (or months) of membership through TNEW, was T-NEW able to automatically perform the two month extension? Or did providing the extension require special hand processing by your data entry team to make this happen?
If you have any other observations about your experience extending the free month (or months) offer through Tessitura, I’d welcome your feedback here. Or it’s easier to talk me through it, please contact me at 281 755 9607.
Thank you for considering this request.
Yours sincerely,
Andrew Edmonson
Membership Manager
Museum of Fine Arts, Houston
We recently did an offer like this, and we put all membership purchases On Account in TNEW, then we would process the membership manually the next day. We did this as a workaroud because the Print Acknowledgment report pulls the original expiration date associated with the gift, so if we just let them process through and adjusted the expiration date manually, they would not show up correctly (and would have to be manually adjusted) on the spreadsheet we use to merge membership cards. This may not be a consideration for you. The other thing to note is that if you put membership gifts on account in TNEW, if the constituent doesn't have a current membership, they won't have access to any special pricing you have associated with membership until you manually process the membership gift.