• Replies 2 replies
  • Subscribers 205 subscribers
  • Views 349 views
  • Users 0 members are here
Related

Memberships as Products

Erica Terry (Past Member)
$organization
Greetings from The Nelson-Atkins Museum of Art. We are a brand new user of Tessitura (we went live on 5/17) and have discovered some issues post-Go-Live. I'm interested to learn from other Tessitura users on the below topics: 1. Memberships as Products - are there other Tessitura users that have their memberships setup this way? If so, how has it worked? 2. Institutions that discount their memberships: How is your membership program setup - as a contribution or a product? We were told the only way we could offer a discount on a membership is by selling them as products - however that has created its own problems we are now finding. It seems strange we are the only Tessitura user that offers a one-time discount (as a sales tool) for memberships. Are there others out there? 3. Login issues for members: we have a lot of members who get stuck in a loop of trying to reset their password, and not being able to actually log in to the system. This has impacted our revenue in month 1 since Go Live. (Now that our members have to log in to renew their membership via our e-renewals). How have other users solved this issue? Thank you for any feedback you can provide. Sincerely, Erica Terry Sr. Development Director, Membership The Nelson-Atkins Museum of Art
  • $organization

    Hi Erica, hope you're well! Nice to "see you" here on the forums! :)

    I know this is an older post, but I'm on Day 4 at LACMA and have just discovered that memberships are set up as products here... LACMA has not fully migrated membership over to Tessitura from RE yet, but that is supposed to happen in the next month. I've never worked with memberships as products in Tessitura before so I'm not quite sure what to make of this yet. How's it working out for you? Would love to connect in the coming weeks to chat this through with you if you're up for it!

  • $organization in reply to Jennifer Jordan

    Jennifer and Erica, we're in the middle of our implementation at the California Academy of Sciences, and we're setting up memberships as products. I'd also love to hear what to expect and what we need to account for. Have you had a conversation yet?

    p.s. Hi Jennifer! How was the move to LA?