Greetings from The Nelson-Atkins Museum of Art. We are a brand new user of Tessitura (we went live on 5/17) and have discovered some issues post-Go-Live. I'm interested to learn from other Tessitura users on the below topics: 1. Memberships as Products - are there other Tessitura users that have their memberships setup this way? If so, how has it worked? 2. Institutions that discount their memberships: How is your membership program setup - as a contribution or a product? We were told the only way we could offer a discount on a membership is by selling them as products - however that has created its own problems we are now finding. It seems strange we are the only Tessitura user that offers a one-time discount (as a sales tool) for memberships. Are there others out there? 3. Login issues for members: we have a lot of members who get stuck in a loop of trying to reset their password, and not being able to actually log in to the system. This has impacted our revenue in month 1 since Go Live. (Now that our members have to log in to renew their membership via our e-renewals). How have other users solved this issue? Thank you for any feedback you can provide. Sincerely, Erica Terry Sr. Development Director, Membership The Nelson-Atkins Museum of ArtThis message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Memberships Forum. You may reply to this message to post to the Memberships forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!