Delete Duplicate payment

Hi Linae,

Are you working in a controlled or uncontrolled batch?  If it’s in a controlled batch, you should be able to delete the duplicate transaction from in the Contributions Tab in the Batch Details screen, simply select the contribution and click the delete button located on the bottom left corner of the screen.  If it’s in an uncontrolled batch, you may have perform an account adjustment.

Hope this is helpful!

From: Tessitura Memberships [mailto:forums-memberships@tessituranetwork.com] On Behalf Of Linae Fort
Sent: Wednesday, June 07, 2017 3:45 PM
To: Kimberly Smith
Subject: [Tessitura Memberships] Delete Duplicate payment

I mistakenly enter a constituent's membership payment twice. It was paid with a check. I haven't closed the batch. How can i delete one of the payments or will i have to delete the whole batch and start over?

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