I mistakenly enter a constituent's membership payment twice. It was paid with a check. I haven't closed the batch. How can i delete one of the payments or will i have to delete the whole batch and start over?
Linae,
If the batch is still open, you can highlight the line item from the "Batch Details" screen and then click "Delete" in the bottom left-hand corner of the window. It will probably delete both line items, so you'll have to re-enter the payment anyway, but you won't have a duplicate payment.
Thank you,
Brian
The "delete" button is still unavailable to click!