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Complex Membership Update Utility in a Museum setting

Former Member
Former Member $organization

Hi all,

I'm wondering if anyone has special expertise in using the Membership Update Utility, particularly in coordination with entitlements customizations and general ticketed attendance?  We have the utility running daily, but have noticed some "holes" in our logic that are preventing some Pending members to be able to ticketed correctly.

We use memberships as products, and we use the utility to change the Status of the memberships from Active to Inactive when they expire.  The same utility also changes the Status of Pending to Active, however, the utility is scheduled to run at 11:00pm, which works great for those memberships that need to be changed from Active to Inactive, but for the members who need to become Active (from the Pending status) we have a delay since their membership should be Active by the time our institution opens its doors.  Currently, this happens until 11:00PM.  If the member visits on that day, their entitlements are not going to be available because they still have the Status of Pending.  We are thinking of running a second utility to affect just the Pending memberships, but we are not sure if this is possible.  Has anybody encounter this issue and were you able to resolve it?  Any help would be appreciated.

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  • $organization
    Hi Michael,

    We did some customizing on the Utility to address exactly that issue: you need to move everyone from Active to Inactive and then ALSO move the right people from Pending to Active, all in one run. I can have my IT peeps send you what we did if that would be helpful. I'd also suggest that you put this in as an enhancement request to Tessitura. I have done so, but they said no one else has had an issue with this. We're more likely to get it fixed in the built-in functionality if more people speak up!

    Beth Varro
    Science Museum of Minnesota




    Elizabeth Varro
    Director of Membership
    (651) 265-9829

    The Science Museum’s most beloved tradition is back! Omnifest 2017 brings five big films—including Everest, the most popular film in museum history—to the giant screen of the William L. McKnight-3M Omnitheater, March 3–May 4. Pioneer Press critic Chris Hewitt wrote, “Omnifest is an OmniFEAST!” Learn all about it and reserve your tickets today!


    From: "Michael Smith" <bounce-michaelsmith1819@tessituranetwork.com>
    To: evarro@smm.org
    Sent: Friday, March 24, 2017 12:11:37 PM
    Subject: [Tessitura Memberships] Complex Membership Update Utility in a Museum setting

    Hi all,

    I'm wondering if anyone has special expertise in using the Membership Update Utility, particularly in coordination with entitlements customizations and general ticketed attendance?  We have the utility running daily, but have noticed some "holes" in our logic that are preventing some Pending members to be able to ticketed correctly.

    We use memberships as products, and we use the utility to change the Status of the memberships from Active to Inactive when they expire.  The same utility also changes the Status of Pending to Active, however, the utility is scheduled to run at 11:00pm, which works great for those memberships that need to be changed from Active to Inactive, but for the members who need to become Active (from the Pending status) we have a delay since their membership should be Active by the time our institution opens its doors.  Currently, this happens until 11:00PM.  If the member visits on that day, their entitlements are not going to be available because they still have the Status of Pending.  We are thinking of running a second utility to affect just the Pending memberships, but we are not sure if this is possible.  Has anybody encounter this issue and were you able to resolve it?  Any help would be appreciated.




    This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Memberships Forum. You may reply to this message to post to the Memberships forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!
Reply
  • $organization
    Hi Michael,

    We did some customizing on the Utility to address exactly that issue: you need to move everyone from Active to Inactive and then ALSO move the right people from Pending to Active, all in one run. I can have my IT peeps send you what we did if that would be helpful. I'd also suggest that you put this in as an enhancement request to Tessitura. I have done so, but they said no one else has had an issue with this. We're more likely to get it fixed in the built-in functionality if more people speak up!

    Beth Varro
    Science Museum of Minnesota




    Elizabeth Varro
    Director of Membership
    (651) 265-9829

    The Science Museum’s most beloved tradition is back! Omnifest 2017 brings five big films—including Everest, the most popular film in museum history—to the giant screen of the William L. McKnight-3M Omnitheater, March 3–May 4. Pioneer Press critic Chris Hewitt wrote, “Omnifest is an OmniFEAST!” Learn all about it and reserve your tickets today!


    From: "Michael Smith" <bounce-michaelsmith1819@tessituranetwork.com>
    To: evarro@smm.org
    Sent: Friday, March 24, 2017 12:11:37 PM
    Subject: [Tessitura Memberships] Complex Membership Update Utility in a Museum setting

    Hi all,

    I'm wondering if anyone has special expertise in using the Membership Update Utility, particularly in coordination with entitlements customizations and general ticketed attendance?  We have the utility running daily, but have noticed some "holes" in our logic that are preventing some Pending members to be able to ticketed correctly.

    We use memberships as products, and we use the utility to change the Status of the memberships from Active to Inactive when they expire.  The same utility also changes the Status of Pending to Active, however, the utility is scheduled to run at 11:00pm, which works great for those memberships that need to be changed from Active to Inactive, but for the members who need to become Active (from the Pending status) we have a delay since their membership should be Active by the time our institution opens its doors.  Currently, this happens until 11:00PM.  If the member visits on that day, their entitlements are not going to be available because they still have the Status of Pending.  We are thinking of running a second utility to affect just the Pending memberships, but we are not sure if this is possible.  Has anybody encounter this issue and were you able to resolve it?  Any help would be appreciated.




    This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Memberships Forum. You may reply to this message to post to the Memberships forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!
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