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Producing 0N AUDDIS Direct Debit instruction file in Tess

Carolyn Sankey
$organization

Hi all,

We’ve been live with Tessitura since January now and relaunched membership in February but are still finding our way with Direct Debits. We are an AUDDIS user and therefore need to send an electronic file to set up the customer's DD instruction with their bank, rather than by paper mandate, ahead of a collection file. This needs to be sent as a 0N (new instruction file). I think we could run a 'review' payment collection file in Tessitura to do the job but this would need doctoring manually before sending. Can any other AUDDIS users advise on how they do this in Tessitura please?

Thanks,

Carolyn

Black Country Living Museum

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  • $organization
    Hi Carolyn

    The Direct Debit Electronic Setup report will do that for you. It picks up any new accounts that you have put on since the last time you pulled the report if the account is put on with a prefix of DE. It creates a very similar output to the collection file in the same format, but with zero payment amount and 0N code.

    Hope this helps. I would be happy to send more detailed procedure of what we do if you would like.

    Karen

    On Monday, 21 March 2016, Carolyn Sankey <bounce-carolynsankey3630@tessituranetwork.com> wrote:

    Hi all,

    We’ve been live with Tessitura since January now and relaunched membership in February but are still finding our way with Direct Debits. We are an AUDDIS user and therefore need to send an electronic file to set up the customer's DD instruction with their bank, rather than by paper mandate, ahead of a collection file. This needs to be sent as a 0N (new instruction file). I think we could run a 'review' payment collection file in Tessitura to do the job but this would need doctoring manually before sending. Can any other AUDDIS users advise on how they do this in Tessitura please?

    Thanks,

    Carolyn

    Black Country Living Museum



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    Karen McCarthy - Operations Manager

    Glyndebourne Productions Ltd

    +44 (0)1273 815400

    glyndebourne.com



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  • $organization in reply to Karen McCarthy

    Hi Karen

    Thanks for responding! I discovered that report after posting! We have Tess here onsite today so I'm hopefully going to run through it with them later. We need to change our data entry to DE rather than DD though.

    Your offer of your more detailed procedure would be really helpful though if you don't mind - even just down to things like do you submit a 0N file as and when you receive an instruction or as part of a set monthly admin schedule? If you'd prefer to send this direct my email is carolyn.sankey@bclm.com.

    Thanks again,

    Carolyn

Reply
  • $organization in reply to Karen McCarthy

    Hi Karen

    Thanks for responding! I discovered that report after posting! We have Tess here onsite today so I'm hopefully going to run through it with them later. We need to change our data entry to DE rather than DD though.

    Your offer of your more detailed procedure would be really helpful though if you don't mind - even just down to things like do you submit a 0N file as and when you receive an instruction or as part of a set monthly admin schedule? If you'd prefer to send this direct my email is carolyn.sankey@bclm.com.

    Thanks again,

    Carolyn

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