Has anyone successfully utilized Tess/TMS to send post-performance emails in an automated or at least semi-automated fashion? Specifically, I am interested in sending emails to all ticket buyers who attend each performance, preferably by the following morning, without manually running an extraction each morning (or multiple extractions, when we have multiple shows running).
Thanks for whatever feedback you can offer, and we'll see some of you in a few weeks.
All best,Tom
---
Tom O'Connor
Associate Director of Marketing
Roundabout Theatre Company
212.719.9393 x346
tomo@roundabouttheatre.org
This will not help with the automation, but I wanted to point out a report that will be helpful for this sort of thing. In v9 the Attendance by Performance report has been enhanced, and you can run it to find all the constituents who used or did not use their tickets for a performance (assuming you are recording attendance data). You can then save the results to a list. This will save you the trouble of putting together an extraction to get a list of attendees or non-attendees.
Kevin Sheehan
Documentation & Learning Resources Specialist
Tessitura Network
1 888 643 5778 ext 329 Office
ksheehan@tessituranetwork.com