Hi,
We are curious how other companies communicate to their customers about billing payments. Even though we send confirmations telling someone that they will be charged 1/2 the subscription now and 1/2 on XXXX date, we seem to get a lot of calls from people when the 2nd payment is charged. Does anyone send reminder emails or some other communication informing the customer that you will be charging their second payment? Any information, thoughts or useful tips are appreciated!
Thanks
Amy Wilson
People's Light & Theatre