We have recently integrated out Tess account with WordFly. After our inital list manager pull from Tess(email only). We had a large amount of constituents emails come back as hard bounces. We would like to know how other organizations handle their hard bounces. Do you treat them with an E-Market Restriction, or do you delete their email address from their constituent account? Is there another option we are not considering?
Thank you...
I have a procedure that runs nightly and:
· takes e-mail addresses that have hard-bounced three times and removes the primary and marketing flags;
· changes the eaddress type from Primary Email Address or TMS Second Email to TMS Hard Bounce;
· closes the hard bounce CSI created by the procedure we set up when we went with TMS/WordFly;
· sends me output of any eaddresses that don’t match the login (we ask people to use their e-mail address as the login) or eaddresses that have been updated by constituents to receive no e-mail where the marketing flag is checked.
(We use the eaddress mail purposes for constituents to indicate what they want to receive from us.)
It was not easy (for me) to set up; but it saves me lots of time, because I was doing this manually for a while.
With no primary eaddress, ticket office reps know to ask for an update of e-mail address.
Lucie
_____________________________Lucie SpielerIT Development and Training Manager
Editor, Season Program BookFLORIDA GRAND opera