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Hard Bounce interpretation

Aaron Wilkinson
$organization

We have recently integrated out Tess account with WordFly. After our inital list manager pull from Tess(email only). We had a large amount of constituents emails come back as hard bounces. We would like to know how other organizations handle their hard bounces. Do you treat them with an E-Market Restriction, or do you delete their email address from their constituent account? Is there another option we are not considering?

 

Thank you...

 

 

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  • $organization

    Thank you all, these are all great points!~

     

    Aaron Wilkinson
    IT Support
    The Mahaffey
    400 First Street South
    St. Petersburg, FL 33701
    Direct: 727.892.5727
    Cell: 727.744-9554

     

    Connect with us!

     

    From: Tessitura Marketing Forum [mailto:forums-marketing@tessituranetwork.com] On Behalf Of Beth Hawryluk
    Sent: Wednesday, July 25, 2012 7:12 PM
    To: awilkinson@themahaffey.com
    Subject: Re: [Tessitura Marketing Forum] Hard Bounce interpretation

     

    We aren't using WordFly but when we receive hard bounces from our e-blasts we inactivate the email address on the account. That way we aren't sending another email to that address but we can see that it was on their account at some point if it comes up during a conversation with the customer or something.

    From: Aaron Wilkinson <bounce-aaronwilkinson1329@tessituranetwork.com>
    Sent: 7/25/2012 3:57:56 PM

    We have recently integrated out Tess account with WordFly. After our inital list manager pull from Tess(email only). We had a large amount of constituents emails come back as hard bounces. We would like to know how other organizations handle their hard bounces. Do you treat them with an E-Market Restriction, or do you delete their email address from their constituent account? Is there another option we are not considering?

     

    Thank you...

     

     




    This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Marketing Forum. You may reply to this message to post to the Marketing forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!

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  • $organization

    Thank you all, these are all great points!~

     

    Aaron Wilkinson
    IT Support
    The Mahaffey
    400 First Street South
    St. Petersburg, FL 33701
    Direct: 727.892.5727
    Cell: 727.744-9554

     

    Connect with us!

     

    From: Tessitura Marketing Forum [mailto:forums-marketing@tessituranetwork.com] On Behalf Of Beth Hawryluk
    Sent: Wednesday, July 25, 2012 7:12 PM
    To: awilkinson@themahaffey.com
    Subject: Re: [Tessitura Marketing Forum] Hard Bounce interpretation

     

    We aren't using WordFly but when we receive hard bounces from our e-blasts we inactivate the email address on the account. That way we aren't sending another email to that address but we can see that it was on their account at some point if it comes up during a conversation with the customer or something.

    From: Aaron Wilkinson <bounce-aaronwilkinson1329@tessituranetwork.com>
    Sent: 7/25/2012 3:57:56 PM

    We have recently integrated out Tess account with WordFly. After our inital list manager pull from Tess(email only). We had a large amount of constituents emails come back as hard bounces. We would like to know how other organizations handle their hard bounces. Do you treat them with an E-Market Restriction, or do you delete their email address from their constituent account? Is there another option we are not considering?

     

    Thank you...

     

     




    This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Marketing Forum. You may reply to this message to post to the Marketing forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!

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