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Online Surveys

Mark McCormack
$organization

Good morning, all!

We are in the process of creating online surveys to be sent out to constituents (for the purpose of measuring constituent satisfaction with our concerts, etc) and were wondering if anyone out there has done something similar and if you've been able to implement custom procedures in Tessi for capturing survey results.

Thanks so much!

Mark McCormack

Nashville Symphony 

Parents
  • $organization

    When you say sent out to constiuents you mean via email?  Since all the survey results are stored you could with each survey link you send out to customers,  have the customer number as a query string variable to be sent to the survey. 

    You could have a custom table that stores all the customers that where targeted in a survey.  When the customer clicks the link to take the survey , it has the customer number, then you can mark the customer survey record appropriatly.  You can also store the results of the survey  by customer. 

    Then in tessitura you could have a custom constiuent screen that shows all the surveys that were targeted to the customer.  Maybe also have a details view for the survey to see there answers. 

     

  • $organization in reply to Jon Ballinger
    For those attending the conference, there's a breakfast session scheduled specifically about this topic. I hope people doing surveys within Tessitura or considering it will be able to join us.
     

    Jamie O'Brien
    Marketing Associate
    The New 42nd Street, Inc.
    229 W. 42nd Street
    New York, NY 10036-7299
    www.newvictory.org


    From: Tessitura Marketing Forum [mailto:forums-marketing@tessituranetwork.com] On Behalf Of Jon Ballinger
    Sent: Friday, July 10, 2009 5:23 PM
    To: Jamie O'Brien
    Subject: Re: [Tessitura Marketing Forum] Online Surveys

    When you say sent out to constiuents you mean via email?  Since all the survey results are stored you could with each survey link you send out to customers,  have the customer number as a query string variable to be sent to the survey. 

    You could have a custom table that stores all the customers that where targeted in a survey.  When the customer clicks the link to take the survey , it has the customer number, then you can mark the customer survey record appropriatly.  You can also store the results of the survey  by customer. 

    Then in tessitura you could have a custom constiuent screen that shows all the surveys that were targeted to the customer.  Maybe also have a details view for the survey to see there answers. 

     

    From: Mark McCormack <bounce-markmccormack9526@tessituranetwork.com>
    Sent: 7/10/2009 8:26:22 AM

    Good morning, all!

    We are in the process of creating online surveys to be sent out to constituents (for the purpose of measuring constituent satisfaction with our concerts, etc) and were wondering if anyone out there has done something similar and if you've been able to implement custom procedures in Tessi for capturing survey results.

    Thanks so much!

    Mark McCormack

    Nashville Symphony 




    This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Marketing Forum. You may reply to this message to post to the Marketing forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!
  • Former Member
    Former Member $organization in reply to Jamie O'Brien

    We are in the process of providing online surveys via email to our patrons after they attend a production. We will ask them to provide their patron ID (provided to them in the initial email) in the first part of the survey, so we can associate the data with their Tess account.

    We plan to import the survey information into participants' accounts, but are currently trying to determine the best way to enter this data so we can then use it in lists and extractions without clogging up our attributes too much.

    Has anyone had success in associating survey data with Tess accounts? Jamie--I wasn't at the conference this past year, was any headway made at the breakfast session on this topic?

    Thanks!
    Sarah
    Goodman Theatre
    312.443.3822

Reply
  • Former Member
    Former Member $organization in reply to Jamie O'Brien

    We are in the process of providing online surveys via email to our patrons after they attend a production. We will ask them to provide their patron ID (provided to them in the initial email) in the first part of the survey, so we can associate the data with their Tess account.

    We plan to import the survey information into participants' accounts, but are currently trying to determine the best way to enter this data so we can then use it in lists and extractions without clogging up our attributes too much.

    Has anyone had success in associating survey data with Tess accounts? Jamie--I wasn't at the conference this past year, was any headway made at the breakfast session on this topic?

    Thanks!
    Sarah
    Goodman Theatre
    312.443.3822

Children
  • $organization in reply to Former Member

    We are set up and running here at the New 42. We actually ran one successfully last weekend, and have been doing smaller batches of Teacher Follow-up for most of the season.

    I’m not technically-versed enough to even attempt to explain it, but it’s built through tables and the data is saved within a custom screen on the constituent level. The request goes out via email (we use TMS so, in the email design, it looks like this http://secure.newvictory.org/survey/default.aspx?emailaddress=%%$email%%&surveyno=??). The email address is the key to the direct trackback to the individual record. There’s also a web-based CMS to build/edit the survey and we’ve got a few new custom reports to help export the responses.

    I can put someone in touch with our Director of IT (who designed the program) if you’re looking to put something in place long term.

     

    Jamie

     

     

     

    From: Tessitura Marketing Forum [mailto:forums-marketing@tessituranetwork.com] On Behalf Of Sarah Bordson
    Sent: Friday, February 19, 2010 4:41 PM
    To: Jamie O'Brien
    Subject: Re: [Tessitura Marketing Forum] RE: Online Surveys

     

    We are in the process of providing online surveys via email to our patrons after they attend a production. We will ask them to provide their patron ID (provided to them in the initial email) in the first part of the survey, so we can associate the data with their Tess account.

    We plan to import the survey information into participants' accounts, but are currently trying to determine the best way to enter this data so we can then use it in lists and extractions without clogging up our attributes too much.

    Has anyone had success in associating survey data with Tess accounts? Jamie--I wasn't at the conference this past year, was any headway made at the breakfast session on this topic?

    Thanks!
    Sarah
    Goodman Theatre
    312.443.3822

    From: Jamie O'Brien <bounce-jamieobrien3953@tessituranetwork.com>
    Sent: 7/13/2009 9:28:30 AM

    For those attending the conference, there's a breakfast session scheduled specifically about this topic. I hope people doing surveys within Tessitura or considering it will be able to join us.

     

    Jamie O'Brien
    Marketing Associate
    The New 42nd Street, Inc.
    229 W. 42nd Street
    New York, NY 10036-7299
    www.newvictory.org

     

    From: Tessitura Marketing Forum [mailto:forums-marketing@tessituranetwork.com] On Behalf Of Jon Ballinger
    Sent: Friday, July 10, 2009 5:23 PM
    To: Jamie O'Brien
    Subject: Re: [Tessitura Marketing Forum] Online Surveys

    When you say sent out to constiuents you mean via email?  Since all the survey results are stored you could with each survey link you send out to customers,  have the customer number as a query string variable to be sent to the survey. 

    You could have a custom table that stores all the customers that where targeted in a survey.  When the customer clicks the link to take the survey , it has the customer number, then you can mark the customer survey record appropriatly.  You can also store the results of the survey  by customer. 

    Then in tessitura you could have a custom constiuent screen that shows all the surveys that were targeted to the customer.  Maybe also have a details view for the survey to see there answers. 

     

    From: Mark McCormack <bounce-markmccormack9526@tessituranetwork.com>
    Sent: 7/10/2009 8:26:22 AM

    Good morning, all!

    We are in the process of creating online surveys to be sent out to constituents (for the purpose of measuring constituent satisfaction with our concerts, etc) and were wondering if anyone out there has done something similar and if you've been able to implement custom procedures in Tessi for capturing survey results.

    Thanks so much!

    Mark McCormack

    Nashville Symphony 




    This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Marketing Forum. You may reply to this message to post to the Marketing forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!




    This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Marketing Forum. You may reply to this message to post to the Marketing forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!

  • Former Member
    Former Member $organization in reply to Jamie O'Brien

    Jamie-

     

    This is very helpful—thank you. Yes, could you please send me the contact info for your Director of IT? (sarahbordson@goodmantheatre.org)

     

    From: Tessitura Marketing Forum [mailto:forums-marketing@tessituranetwork.com] On Behalf Of Jamie O'Brien
    Sent: Friday, February 19, 2010 4:26 PM
    To: Sarah Bordson
    Subject: RE: [Tessitura Marketing Forum] RE: Online Surveys

     

    We are set up and running here at the New 42. We actually ran one successfully last weekend, and have been doing smaller batches of Teacher Follow-up for most of the season.

    I’m not technically-versed enough to even attempt to explain it, but it’s built through tables and the data is saved within a custom screen on the constituent level. The request goes out via email (we use TMS so, in the email design, it looks like this http://secure.newvictory.org/survey/default.aspx?emailaddress=%%$email%%&surveyno=??). The email address is the key to the direct trackback to the individual record. There’s also a web-based CMS to build/edit the survey and we’ve got a few new custom reports to help export the responses.

    I can put someone in touch with our Director of IT (who designed the program) if you’re looking to put something in place long term.

     

    Jamie

     

     

     

    From: Tessitura Marketing Forum [mailto:forums-marketing@tessituranetwork.com] On Behalf Of Sarah Bordson
    Sent: Friday, February 19, 2010 4:41 PM
    To: Jamie O'Brien
    Subject: Re: [Tessitura Marketing Forum] RE: Online Surveys

     

    We are in the process of providing online surveys via email to our patrons after they attend a production. We will ask them to provide their patron ID (provided to them in the initial email) in the first part of the survey, so we can associate the data with their Tess account.

    We plan to import the survey information into participants' accounts, but are currently trying to determine the best way to enter this data so we can then use it in lists and extractions without clogging up our attributes too much.

    Has anyone had success in associating survey data with Tess accounts? Jamie--I wasn't at the conference this past year, was any headway made at the breakfast session on this topic?

    Thanks!
    Sarah
    Goodman Theatre
    312.443.3822

    From: Jamie O'Brien <bounce-jamieobrien3953@tessituranetwork.com>
    Sent: 7/13/2009 9:28:30 AM

    For those attending the conference, there's a breakfast session scheduled specifically about this topic. I hope people doing surveys within Tessitura or considering it will be able to join us.

     

    Jamie O'Brien
    Marketing Associate
    The New 42nd Street, Inc.
    229 W. 42nd Street
    New York, NY 10036-7299
    www.newvictory.org

     

    From: Tessitura Marketing Forum [mailto:forums-marketing@tessituranetwork.com] On Behalf Of Jon Ballinger
    Sent: Friday, July 10, 2009 5:23 PM
    To: Jamie O'Brien
    Subject: Re: [Tessitura Marketing Forum] Online Surveys

    When you say sent out to constiuents you mean via email?  Since all the survey results are stored you could with each survey link you send out to customers,  have the customer number as a query string variable to be sent to the survey. 

    You could have a custom table that stores all the customers that where targeted in a survey.  When the customer clicks the link to take the survey , it has the customer number, then you can mark the customer survey record appropriatly.  You can also store the results of the survey  by customer. 

    Then in tessitura you could have a custom constiuent screen that shows all the surveys that were targeted to the customer.  Maybe also have a details view for the survey to see there answers. 

     

    From: Mark McCormack <bounce-markmccormack9526@tessituranetwork.com>
    Sent: 7/10/2009 8:26:22 AM

    Good morning, all!

    We are in the process of creating online surveys to be sent out to constituents (for the purpose of measuring constituent satisfaction with our concerts, etc) and were wondering if anyone out there has done something similar and if you've been able to implement custom procedures in Tessi for capturing survey results.

    Thanks so much!

    Mark McCormack

    Nashville Symphony 




    This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Marketing Forum. You may reply to this message to post to the Marketing forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!




    This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Marketing Forum. You may reply to this message to post to the Marketing forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!




    This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Marketing Forum. You may reply to this message to post to the Marketing forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!