Has anyone else had an issue regarding the way Wordfly handles Hard Bounces?
We've had many patrons complaining that they're no longer receiving our emails. Finally, their support team informed me that in WordFly any Hard Bounce email responses are automatically removed from any new lists.
Which basically means that after a single hard bounce an address will not be imported automatically into a list.
This is a major problem because not every hard bounce is an invalid email address! It would be nice if they had Hard Bounce sub categories they could set up as Promo Responses like:* domain unknown (bad or non-existent)* user unknown (address is invalid and/or failure is permanent per bounce message)* bad address syntax* high unknown address percentage (email blocked due to the high quantity/percentage of unknown or inactive addresses on your list)* other
In that scenario we could create our own algorithms for suppression lists.
Has anyone faced this issue as well? Anyone know of a workaround??
Thanks!
FAIRFIELD THEATRE COMPANY | on StageOne | at The Klein TREVOR SYLVESTRO | Marketing Director 70 Sanford Street, Fairfield, CT 06824 T 203.319.1404 x308 | F 203.259.1747 | C 203.260.7254 trevor@fairfieldtheatre.org | www.fairfieldtheatre.org <http://www.fairfieldtheatre.org> ____________________________________________________ Get out. Come together.
Hi Trevor -
Yes, this is a problem both with Hard Bounces, but also unsubscribes. There are two things to be aware of:
1. If you are creating a standard email and manually uploading your lists, always go to the "Import Issues" section and you can manually re-add your patrons to the list by checking everyone.
2. Dealing with a triggered campaign is more difficult (if down near impossible) because the whole point about a triggered campaign is that you don't have to deal with them after you set them up. The only semi-workaround I've figured out so far is to on a fairly regular basis and before any triggered campaigns upload my 'active' patrons to a dummy list and manually override all the unsubscribes/hard bounces for those subscribers. Of course, this won't sweep up people that say bought tickets after my triggered campaign started, but it at least gets a fair number of those that currently live in my db.
I know a couple of us have been having circular conversations with WordFly about this - they are vouching for us being safe senders and aren't comfortable relinquishing some of that control. Hopefully, with the more people that talk to them about it, perhaps something will change!
If anyone else has a better idea/solution I'd love to hear it too!
HeatherSeattle Rep