WordFly Triggered Email Help

Good morning everyone –

With our season opening this weekend, we’re ready to start using the Triggered function in WordFly for Performance Reminders. We’ve got everything set, barring two problems. I’ve got an email into the POP support team, but am hoping there’s someone who will see this and be able to help while we wait for Seattle to hit business hours.

The problems are:

1)      Our output set include the date and time information of the patron’s performance. We built custom Data Fields in WordFly in order to hold this data, but it isn’t merging into the email correctly. I’m guessing it has something to do with the assigned format—date vs text, etc—but if anyone has already gone through something similar and can pass along the right way to get it to work, we’d very much appreciate it.
Follow up 1B) Is there a place I can look up the populated custom data fields on individual customer records? It was easy to see in TMS, but I can’t find it in WordFly.

2)      Triggered Emails and Send Permissions. The second issue we are having is that the two of us working to get this up and running have both at some point clicked unsubscribe on a WordFly sent email. Despite having overridden this in both Tessitura and WordFly so that our permissions allow for email, we can’t get messages when we do a dry run (emails sent via the actual Test function come through fine; I mean when we actually send via the Triggered channel). I’ve heard via this list serv that this permission stuff has been a major frustration for others, but has anyone come up with a work around to outsmart WordFly’s overhelpful restrictions? Is there a different way I need to reset our user records?

Thanks very much!

Jamie

Jamie O'Brien
Marketing & Communications Manager
The New 42nd Street, Inc.
229 W. 42nd Street
New York, NY 10036-7299
(646) 223-3063
www.newvictory.org