I just noticed the suppression report in extraction manager is no longer working as expected. Has anyone else noticed this? It's listing the supressions from contact management only and not showing how many are suppressed due to the above segments. But oddly not for all segments?
These ones looks fine:
These ones from the same extraction aren't showing me what I need. Why is 11k suppressed from the last segment there? Wondering if this is a bug everyone is seeing or just on our end.
Hello Kanani! This is Yessenia with Tessitura Network Support. We’re happy to assist you with this concern. I’ve created a Support ticket where we’ll work with you to find a resolution to this. We’ll also relay our findings from that ticket in this forum post, but if you have any other questions or concerns in the meanwhile please let us know.
Hi Kanani,
I've taken another look at this and I found the issue. My apologies, as I didn't notice this at first, but your segment numbers in your original extraction are only one digit, but this field requires three digits.
I made a test extraction and imported all of these segments, but changed the segment numbers to three digit numbers and I'm now seeing the suppression segments that you created in the Suppression Report.
Can you please try updating all of your segments so that they have three digit segment numbers and try generating the counts again? You will need to copy each segment in order to update the segment number, as this field is not editable once created.
Give this a try and let me know how it goes!
Thank you,
Jessica