Hello hivemind!
I am working on creating a formal power user certification program at my organization, and wanted to see what everyone else's power user definition was. My goal is to create a test of sorts that people have to pass to be considered a power user, and, as a result, have higher levels of access in Tess. Ideally I'd like 1-2 per department. We already have a really solid Tessitura admin team, but we want to empower our users a bit more. The idea behind the test is to make the skills quantifiable so that nothing can be misconstrued as personal if the status of power user is denied.
Does anyone else have a formal training/cert program for power users?
What knowledge do you consider essential (especially for fundraising/customer service/marketing departments)?
What would you consider a deal-breaker for someone for someone being considered for that title (attitude, skills, seniority, etc.)?
If you were creating a skills test for power users, what would you have included?
I'm open to any input and suggestions!
Happy Tuesday
Cross posted in Admin & IT and Fundraising