This may not technically be a Tessitura thing, but I was wondering if anyone makes use of online, real-time chat on their website for assisting customers with questions?
If so, would you have any pros and cons to offer for companies considering such a thing?
Thanks in advance, Tessiturians.
Bonus Trivia Nosh: The world's biggest frog is bigger than the world's smallest antelope.
We use craftysyntax. It's free and we have not had any issues with it. It uses mysql and php.
We are currently using LivePerson which is a commercial product but that contract is up in December - I have a server staged and ready to go running OpenFire / Spark - it is a free / open platform that has a website chat plugin and can also be used to host internal IM as well. it can run on any database engine - I'm using it with MSSQL.
We are looking into live chat as a possible feature of our website/box office services. Any thoughts on what the best option is?I did a quick chat with someone at live person and they told me it's $109 per seat for our organization (I'm not sure what their rate structure looks like.I would love to hear if anyone is finding that Liveperson or even a free Live Chat system is worth the time and effort. Does it pay off? Do Customers use it or like it?
Thanks,
Tim