Hello,
We are working on integrating WordFly and are having some problems. I am trying to provide Tessitura support to the Marketing department, but we're having a breakdown in communication because they don't know what they need to ask for so I don't know what to provide them. Basically, we need to know how to pull data fields such as performance name/date/time for performance reminders, at least as a first step.
Also, I am LOATHE to have WordFly create a new source for every single performance reminder. Has anyone found a work-around for that? I really don't want 250+ sources created that will never be used.
Thanks!Molly
Hey there Molly,
I understand completely! It can be really hard to translate technical needs to folks who are responsible for the more creative parts of a project. I've tried, with mixed results, to come up with kind of a check list of the standard parts they might need from Tessitura such as do they want to include the customer name, if yes then what style (formal or casual)? Maybe Membership Level? A dollar amount? I'm just throwing things out there. Think of those questions you feel like you ask every single time (which it looks like you already have), and make that checklist part of their project process?
As for source codes I am a huge advocate for having those on the record for any communication, but if you feel like you could really do without those for perf reminders just don't fill in the Appeal and source info when you upload the list to WF.
Then it won't create the promotion on the record but it won't create the source in the Appeal either, which sounds like it would be fine for you but I just thought I'd point that out just in case.
I hope that's helpful! Good luck
Jenny O'Neill-Englund
The Ticket Office Manager said she didn't choose an appeal and a source was still created. Perhaps it designated one appeal as the 'default' appeal?
Thanks!
Molly