• Replies 6 replies
  • Subscribers 332 subscribers
  • Views 73 views
  • Users 0 members are here
Related

TNEW broken?

Anh Le
$organization
I’m just curious if anyone else is experiencing broken TNEW sites this morning – no matter what link we click on our site, whether for packages, single tickets, or even just to log-in, every single click is taking us back to an error page /error/resetsession.
 
We’ve put in a support ticket with Tessitura, but just in case anyone else here sees this sooner…is anyone familiar with what might be causing this? We put subscriptions on sale last night so it’s pretty frustrating that this is happening today.
 
Thanks for any advice you may have!
 
Anh Le | Director of Marketing & PR
Opera Theatre of Saint Louis | ExperienceOpera.org
ale@opera-stl.org | (314) 963-4294
 
A picture containing shape Description automatically generated
 
 
Parents
  • $organization
    Ours broke yesterday. I submitted a ticket but it seemed to fix itself before anyone responded so I closed the ticket. I was getting a 504 server not responding error.
     
    Tracy Schneider 
    Vice President for Marketing & Communications
     
    Virginia Museum of History & Culture
    Virginia Historical Society
    428 N Arthur Ashe Boulevard, Richmond, Virginia 23220
    804.342.9661 | VirginiaHistory.org
     
  • $organization in reply to Tracy Schneider

    We've also had to reset the site data cache in TNEW ... when we make changes to settings in different tables maybe. IDK but when it has gone down in the last few weeks as we were getting our site adjustments made it required a lot of going into SITE DATA and pulling down RESET SITE DATA and clicking RESET CACHE. So if you've just made changes in there and get the 504 then that's a good thing to do too.

Reply Children
No Data