For those of you on Wordfly and just had to deal with the IP migration - has it gone smoothly for you? We created our warm up plan, and WF signed off on it. We sent our first deployment on Monday (20K names or so) and it went out promptly, and had good open rates, and low bounces, but now we're seeing delayed sends and inconsistent delivery of tests emails. We'll open up a support ticket if it continues, but wanted to see if others were experiencing the same thing.
Hello all -
In case anyone did not get the email WordFly sent out or see the post by Kirk Bentley in the Ecosystem Forum they will be hosting a town hall next Tuesday, August 11th. 10am PT / 1pm ET / 6pm BST. Register here: https://zoom.us/meeting/register/tJcrcO-oqjIiHdeRgQ-WUsPXqEZMnMdb3weY
We at Tessitura have been in daily communication with WordFly and stressed the need for them to be transparent and proactive in communicating what happened and where things stand with our member base. Wordfly has been really consistent with their product and service through the years as our Ecosystem partners and we're confident that they will get this resolved. While this may not help with the pain of the moment, having as much knowledge and flow of information as possible can at least keep everyone up to date. We recognize that email is a business critical need (especially now!) and we at Tessitura are doing all we can to make sure that WordFly is stepping forward both in a technical sense to resolve these issues as fast as possible, and on a communication front. They are working 24 x 7 on this and have put all their resources on getting this resolved.
If you have not opened a ticket with WordFly (support@wordfly.com) and are having issues, please do so. They, understandably, have a large queue of tickets right now, but they are working through them and it helps both teams to know who has been in contact with them and who has not.
As, always, Tessitura is here to listen and support you as much as we can.
Best,
Heather