For those of you on Wordfly and just had to deal with the IP migration - has it gone smoothly for you? We created our warm up plan, and WF signed off on it. We sent our first deployment on Monday (20K names or so) and it went out promptly, and had good open rates, and low bounces, but now we're seeing delayed sends and inconsistent delivery of tests emails. We'll open up a support ticket if it continues, but wanted to see if others were experiencing the same thing.
Hello all -
I wanted to let you know that we at Tessitura have been in communication with WordFly to stay up to date on their server move and IP warm up issues. As several in this thread have already posted, Kirk and team have been working on this non-stop and have been seeing improvements on the blocking issues, especially recently. I did want to give you a couple of updates and point you at some tools you might not be aware of to help with resolving issues. In order to track issues and be as responsive as possible, WordFly is asking that if anyone is experiencing issues and has not already submitted a ticket to support@wordfly.com, to please do so. Email delivery is a bit of a whack-a-mole game and it’s necessary to look at each case individually since each sender’s behavior is unique. WordFly is also updating their status page a few times a day.
Our forums are for members only to create a safe space for you all to share, and I'm always encouraged by how helpful everyone is here. I do want to make sure you are all aware that we do have an Ecosystem space, divided up by functional area, where our partners are able to interact and post. I encourage you all to join that space as I know that Kirk will be posting an update today and is always happy to engage in dialogue and help with best practice recommendations. This isn't to replace support, but intended to mimic the interaction you all enjoy on the member-only forums with our ecosystem partners.
Yours in whack-a-moles,HeatherProduct Owner, Integrations