I was wondering if anyone has a clever solution to this problem. We do email communications from our marketing department, development, and from admin (login resets, account alerts). If someone unsubscribes we want to make sure they stay out of all email communications, except for the admin type which are generally one-offs. So, ideally, I'd like to mark any unsubscribe email addresses as Inactive. The problem is that you can't do that if the email is tied to an active login. Just because the person unsubscribes doesn't mean they don't want to login and manage their account. So, I can't deactivate their login... and leaving the email address active runs the risk of sending something to them when we shouldn't. Anyone else dealing with this?
Hey Anh - We are using WordFly and it was setup to add an Unsubscribe attribute, and I've recently changed that to also change the email type to "Unsubscribed". My problem there is the disconnect between the attribute and the email address; people have unsubscribed their business email but left us their personal email. The attribute fails in that case unless I delete the business email (or mark it inactive if it's not tied to a login) and then delete the attribute. There's a similar mess when merging records one of which has the attribute and the other does not. The "Unsubscribe" fact needs to travel with the address, not the person.