As we move further into the digital/online age how is everyone else dealing with creating files for contacts where mailing/home/business addresses are irrelevant?
Contact details in Constituent files still have a focus on physical addresses when they may have no bearing on the nature of the contact.
We have made decisions around this i.e. ADDRESS UNKNOWN and using our own business address in lieu of anything else.
I'm wondering if someone has come up with another solution and whether somewhere down the track Tessitura will design another constituent file type that doesn't require a physical address?
cheers all
Hi Darrell we allow customers to create accounts with just first name, last name and email and have a default not specified address type that is created in lieu of any data. As we are in a consortium there is no single business address we would want to use.
This seems to work fine for the most part as if the address information is supplied later we can simply add this in and overwrite the default.
I think for PCI compliance most payment services prefer if there is an address to take payments to prevent fraud, while there maybe no need for you to store this information outside of a payment it does make it easier for the customer to complete their order next time so they don't have to re-enter this information.
While in some initial circumstances there may not be a need to take address, I don't think there is a long term use case for having a new constituent type that doesn't have an address field. Although perhaps you have one?