Good morning!
I posted this on the Consortium and IT forums today - but wanted to reach out across Marketing as well.
We are the primary Tess license holder with (4) resident sub-licensees - all single tickets are sold through our box office via Tessitura.
We are trying to benchmark what our peers are providing - as we discuss these questions in our organization.
What Business Intelligence, T-stats, and/or Web Analytics do you provide in regard to in-house presenting series, resident companies, presenting "partners" and/or rental clients?
Are these services spelled out in your resident company and/or sub-licensee contracts?
Is there a fee for providing these services to residents?
What department is responsible for providing these services? Ticketing, Marketing, IT?
Do you provide these same services for a fee to rental clients?
And could you please provide contact information for someone in your organization I can follow-up with?
Thanks!
Christine