We are exploring an opportunity with Costco for selling gift cards and were wondering if anyone else is also working with them and would be willing to share experiences with us?
Thanks in advance,
Michele
Hey Michele,
We were doing Costco gift certificates here at The 5th for quite some time. We decided to stop doing them this season and have no desire to go back. The administration of the certificates is very time consuming. You will get orders from each Costco individually. If one Costco participates and another doesn't, they get very confused on doing refunds. Any unused certificates have to be "cancelled" in Tessi once they return them to you. They are VERY particular about what the gift certificates are for and for how much.
We were VERY glad to not be selling gift certificates at Costco any longer. We just realized that the ROI just wasn't worth it.
Christopher Cuhel, The 5th Avenue Theatre