Mail2 Bug Encountered - Tessitura Import Integration

Hello everyone,

This week, mail2 confirmed what I consider a major bug when using the Tessitura Integration - Import feature. We use the Tessitura Integration Import feature when pulling a custom Tessitura list to deploy an email (TBs of X show). When importing, we use the "Mail2 List to Create or Associate With" option to ensure these users are opted-in to the system and list. We don't send them an email if they are not opted-in. What I found was that mail2 was importing all contacts and opting them into the list selected regardless if they existed or were opted-in.

Below is email I sent them and later confirmed my mail2 that this is occurring. I would recommend you do a test with a small list like I did to see if the same is happening .

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The following was noticed a few months ago after running some tests on the system. Today this was confirmed. Please take a look at the following step-by-step and data: 

1)      Pulled a list of 5 constituents from Tessitura that are Ticket Buyers of a Theatre show.

2)      Imported list using the following values (See Screenshot attached)

Data Collected for Test:

Pre and Post Mail2 Import

Thought I would share this with the network in case this is happening to some of you.