Hello Everyone! In the case where a subscription orders is rolled over with a general "renewal" source number and then a new source number is added when the subscription is renewed and paid off.
Is there a way to report on the second source number that was added? The mail response report and performance by appeal reports don't seem to recognize the second source added on the order at all.
Any advice on reporting in this particular circumstance?
I'm not sure what report would help you with this, but I'm pretty sure when you change the source on an order, it changes the source for the order itself and any transactions that take place after that will have the new source, while transactions that happened when the order had the previous source are still associated with that previous source. So it depends on whether the reports you're using reference the source from the transaction or the order. A report that uses the source from the order should give you everything currently in the order with the source currently associated with that order. But reports that reference the transactions' source would potentially still display the previous source.