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Sources On Renewal Orders

Katie Loden
$organization

Hello Everyone!  In the case where a subscription orders is rolled over with a general "renewal" source number and then a new source number is added when the subscription is renewed and paid off.

Is there a way to report on the second source number that was added? The mail response report and performance by appeal reports don't seem to recognize the second source added on the order at all.

Any advice on reporting in this particular circumstance?

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  • $organization

    I recall encountering this problem before, but the source wasn’t able to be changed on the front end.  It has been quite some time since then, so an easier solution may be available now.  I’ll be curious to hear as well…

     

    Good luck!

     

    Tom

     

    Tom O'Connor

    ROUNDABOUTTHEATRECOMPANY  

    212-719-9393 x346

    From: Tessitura Marketing Forum [mailto:forums-marketing@tessituranetwork.com] On Behalf Of Katie Ide
    Sent: Friday, November 13, 2009 3:52 PM
    To: Tom O'Connor
    Subject: [Tessitura Marketing Forum] Sources On Renewal Orders

     

    Hello Everyone!  In the case where a subscription orders is rolled over with a general "renewal" source number and then a new source number is added when the subscription is renewed and paid off.

    Is there a way to report on the second source number that was added? The mail response report and performance by appeal reports don't seem to recognize the second source added on the order at all.

    Any advice on reporting in this particular circumstance?




    This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Marketing Forum. You may reply to this message to post to the Marketing forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!

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  • $organization

    I recall encountering this problem before, but the source wasn’t able to be changed on the front end.  It has been quite some time since then, so an easier solution may be available now.  I’ll be curious to hear as well…

     

    Good luck!

     

    Tom

     

    Tom O'Connor

    ROUNDABOUTTHEATRECOMPANY  

    212-719-9393 x346

    From: Tessitura Marketing Forum [mailto:forums-marketing@tessituranetwork.com] On Behalf Of Katie Ide
    Sent: Friday, November 13, 2009 3:52 PM
    To: Tom O'Connor
    Subject: [Tessitura Marketing Forum] Sources On Renewal Orders

     

    Hello Everyone!  In the case where a subscription orders is rolled over with a general "renewal" source number and then a new source number is added when the subscription is renewed and paid off.

    Is there a way to report on the second source number that was added? The mail response report and performance by appeal reports don't seem to recognize the second source added on the order at all.

    Any advice on reporting in this particular circumstance?




    This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Marketing Forum. You may reply to this message to post to the Marketing forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!

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