Mail2 Upgrade

Has anyone recently upgraded their mail2 account to the new dashboard and encountered issues with Tessitura integration? Would love to chat if you have -- we upgraded a week ago and are still having issues, especially with scheduled campaigns.

Sara Billmann, UMS (sarabill@umich.edu)

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  • Wine was too mild for us. We moved to the hard stuff. 

    Our scheduled campaigns in Mail2 have been down since our upgrade a few weeks ago. Mail2 understated how different the coding would need to be. Even they can't figure out all the coding to return us to the same info we were able to pull in the old version. 

    Also, the reporting functionality in the new system is a huge downgrade. Is anyone else suffering from the lack of reporting info?

    This email was sent from my iPhone. Apologies for any typos.

    On Mar 16, 2016, at 9:00 PM, Kevin Madeira <bounce-kevinmadeira9286@tessituranetwork.com> wrote:

    Absolutely the right thing to do, Sara :D  There's been plenty of deep breathing, yoga and wine in this office. As for time healing wounds, I'll come back to you in two months' time :)

    From: Sara Billmann <bounce-sarabillmann3770@tessituranetwork.com>
    Sent: 3/16/2016 8:26:21 PM

    Kevin, I think we all saved our frustrations for mail2 and decided to take a more civil tone here in an attempt to help our colleagues :)  I know I was not completely tame in expressing my frustration to mail2. Happily, that was two months ago and our issues have largely been resolved. Time heals all wounds, right?




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  • Wine was too mild for us. We moved to the hard stuff. 

    Our scheduled campaigns in Mail2 have been down since our upgrade a few weeks ago. Mail2 understated how different the coding would need to be. Even they can't figure out all the coding to return us to the same info we were able to pull in the old version. 

    Also, the reporting functionality in the new system is a huge downgrade. Is anyone else suffering from the lack of reporting info?

    This email was sent from my iPhone. Apologies for any typos.

    On Mar 16, 2016, at 9:00 PM, Kevin Madeira <bounce-kevinmadeira9286@tessituranetwork.com> wrote:

    Absolutely the right thing to do, Sara :D  There's been plenty of deep breathing, yoga and wine in this office. As for time healing wounds, I'll come back to you in two months' time :)

    From: Sara Billmann <bounce-sarabillmann3770@tessituranetwork.com>
    Sent: 3/16/2016 8:26:21 PM

    Kevin, I think we all saved our frustrations for mail2 and decided to take a more civil tone here in an attempt to help our colleagues :)  I know I was not completely tame in expressing my frustration to mail2. Happily, that was two months ago and our issues have largely been resolved. Time heals all wounds, right?




    This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Marketing Forum. You may reply to this message to post to the Marketing forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!
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