Hi! I'm looking to create a Facebook ad that tracks conversions from Facebook to our ticketing site. I've used these adds in the past to track website clicks and engagement through our marketing site, and it's been so easy to just plug the pixel code into our CMS (Wordpress). But I don't touch TNEW often, so adding a pixel code to those confirmation pages seems way out of my element.
Does anyone else have success with activating those pixel codes? I tried adding it to the "Custom Content" field in System Tables and it never showed up as "activated" on Facebook. Please help!
Have you confirmed not using Facebook that the pixel is firing using some dev tool like HttpFox? Are you sure there is no syntax error in the pixel? We have not had a problem using the confirmation.aspx page content field in TNEW.
Travis
Hi Travis! Thanks for responding.
I placed the pixel code after the text in the confirmation.aspx content field (ex, "<head> Thanks for buying tickets... [code] </head>"). I use Chrome and I've been trying Facebook's pixel tracker add-on. It says that no pixels are firing at tickets.thegilmore.org, which is our TNEW site - but it says that pixels are successfully firing at thegilmore.org, our marketing site.
-Caitlin-
If you placed it in the confirmation.aspx you should not need to wrap <head> tags around the <script> tags. I know that facebook instructions say differently, but it should still work. It is not good practice to have multiple <head> in a single webpage. Most likely the page will render, but the browser will probably ignore it, including what is inside. Is it placed on your QA site too? If so I can run through it.