We are looking to send our enews to all the constituents within a household. However, we have come across a problem that I wonder whether anyone else has experienced/solved.
Mr & Mrs Smith Household has an email address associated with it that also appears in both of the individuals. This then runs a risk that Mr Smith will get an email saying 'Dear Mrs Smith' because Mrs Smith has the same email address.
Obviously, there are occasions when Mr and Mrs Jones will have different emails, so that's okay. Does anyone have a solution to stop the combat this problem? We could add multiple email addresses to the household - but how do we get these multiple addresses into wordlfy
Thanks
Phil
Hi, Phil:
WordFly will send each e-mail address only once, with the most recent salutation you upload. You can control which salutation that is by making sure that you are pulling the e-mail from the account you want—say, the one in the individual record as opposed to the duplicate e-mail in the household record. Tessitura will create a promotion record for anyone on your list, so if your list has everyone in a household, you can have three promotion records (or however many members you have in your household) when only one e-mail is being sent.
I personally don’t care for this when I’m sending to people and using a personal greeting. I don’t particularly want e-mails I receive to be addressed to Mr. and Mrs. Spieler.
I set up an e-mail type called “Duplicate-No TMS”. In a household, I’ll keep the Primary Email Address type for the account that has the salutation I want to use (the account that has the login, if there is one). Any other repetitions of that e-mail are set up as Duplicate-No TMS. When I run my extraction, I pull for Primary Email Address only, so it will pull one address of that type from anyone on my list.
I set up my extractions to look for accounts that have the specific contact type (Primary Email Address) that is attached to a record with tickets or whatever other criteria I am using. In my personal household, all usable e-mail addresses are on my individual record. So when I pull for ticket history, I show up in the list going to WordFly, and my record is promoted—not my husband’s, not our household account.
We’re still on v11, so I have a second e-mail type called TMS-Second Email. I run extractions for that e-mail type as well. So I attach the results from two (sometimes three) extractions to every e-blast I send.
Lucie
______________________________ Lucie Spieler Florida Grand Opera