Hi everyone,
I'm wondering if anyone has done surveys in Survey Gizmo and somehow tied them to Tessitura data. What I'm thinking about is this: we do member surveys in Survey Gizmo. Then we have all this data in Tessy - membership history, visit history, etc. etc. Our experience is that customers are horribly inaccurate when you ask them how often they have visited, what their membership history is, etc. So I'd much prefer to use that data out of Tessy instead of asking them about it. But how do we get the data from the two sources together? I can think of two options: 1) Tag the survey responses in Tessy as attributes, and then somehow use lists, extractions, etc to analyze responses, or 2) Upload whatever Tessy data we want into Survey Gizmo after the survey has been closed, as separate questions, so we can use the Gizmo tools to analyze responses. And of course, both options assume that we can somehow tag the Tessy ID number to each response in Gizmo.
Any clues about how to tie the ID to the responses, and/or how to upload data one way or the other? We have Tessitura experts and Survey Gizmo experts, but we've never tried to marry the two this way.
Thanks!
Beth
Beth,
We use mail2 and they have a survey functionality that ties back into Tessitura - no more Survey Gizmo or Monkey!
Before mail2, we had used attributes to record all of this.