We are reviewing our WordFly integration in relation to handling response codes. I'd like to know how other organizations handle soft bounces. Do your soft bounces eventually turn into a hard bounce? If so how long do you wait? Is there anything you specifically do with your soft bounces? I appreciate any discussion or opinions. thanks!!
Hi Randall,
We are looking into adding some sort of flag on the Constituent Header when a email address hard bounces, prompting Ticket Office to ask when/if the customer makes contact at the ticket office.
We also don't really pay attention to Soft Bounces too much.
Kelly