Deleting a performance?

Did any tickets get “sold” to this event in testing? If so, then you wouldn’t be able to delete the event because of that.

Christopher Cuhel

Senior Manager of Ticketing and Patron Services | Lyric Opera of Kansas City

Phone: 816-806-6071

1725 Holmes Street | Kansas City, MO 64108

For tickets call (816) 471-7344 or visit www.kcopera.org!

From: Tessitura Marketing Forum [mailto:forums-marketing@tessituranetwork.com] On Behalf Of Wendell Baskin
Sent: Thursday, July 24, 2014 2:25 PM
To: Chris Cuhel
Subject: [Tessitura Marketing Forum] Deleting a performance?

One of our groups was testing possible configurations for an upcoming event, and created a "performance".
The entire hierarchy was created: Title, Production, Production Season, and Performance.

We now want to delete the performance, but can't.
We also want to delete the upstream items (production season, production, and title).

All possible structural items for the performance (MOS, content, keywords) were deleted, but the pricing cannot be deleted.
When attempting to delete the pricing layer, we're advised at least one base price must exist. 
Can the existing pricing layer be deleted?  Must the pricing layer be deleted before attempting to delete the performance?

When we attempt to delete the current (and bad) performance, the following message appears:
Cannot roll back DeletePerformance.  No transaction or savepoint of that name was found.

Other "test" performances were created (and the performances included a pricing layer), and these performances were deleted without any problem.
No error messages appeared when deleting these performances.

We've searched the Help system and Forums, but couldn't find any obvious help.
I suspect something obvious is being overlooked.  What are we doing wrong?

Thanks
Wendell Baskin
Bass Hall - Fort Worth

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No … no tickets were sold.

However, during testing, they went through most of the purchase process but never completed the purchase.

It’s possible some transactions were created, but if the order was never completed would Tessitura roll back those transactions?

Did any tickets get “sold” to this event in testing? If so, then you wouldn’t be able to delete the event because of that.

Christopher Cuhel

Senior Manager of Ticketing and Patron Services | Lyric Opera of Kansas City

Phone: 816-806-6071

1725 Holmes Street | Kansas City, MO 64108

For tickets call (816) 471-7344 or visit www.kcopera.org!

From: Tessitura Marketing Forum [mailto:forums-marketing@tessituranetwork.com] On Behalf Of Wendell Baskin
Sent: Thursday, July 24, 2014 2:25 PM
To: Chris Cuhel
Subject: [Tessitura Marketing Forum] Deleting a performance?

One of our groups was testing possible configurations for an upcoming event, and created a "performance".
The entire hierarchy was created: Title, Production, Production Season, and Performance.

We now want to delete the performance, but can't.
We also want to delete the upstream items (production season, production, and title).

All possible structural items for the performance (MOS, content, keywords) were deleted, but the pricing cannot be deleted.
When attempting to delete the pricing layer, we're advised at least one base price must exist. 
Can the existing pricing layer be deleted?  Must the pricing layer be deleted before attempting to delete the performance?

When we attempt to delete the current (and bad) performance, the following message appears:
Cannot roll back DeletePerformance.  No transaction or savepoint of that name was found.

Other "test" performances were created (and the performances included a pricing layer), and these performances were deleted without any problem.
No error messages appeared when deleting these performances.

We've searched the Help system and Forums, but couldn't find any obvious help.
I suspect something obvious is being overlooked.  What are we doing wrong?

Thanks
Wendell Baskin
Bass Hall - Fort Worth

This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Marketing Forum. You may reply to this message to post to the Marketing forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!

This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Marketing Forum. You may reply to this message to post to the Marketing forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!

This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Marketing Forum. You may reply to this message to post to the Marketing forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!

That depends. If a comp was sold and “printed”, that would count as a completed sale. In my experience, you can only return a ticket at that point. That should remove the transaction, but you’d have to test. Is the seat map clean when you go to product cataloge?

No … no tickets were sold.

However, during testing, they went through most of the purchase process but never completed the purchase.

It’s possible some transactions were created, but if the order was never completed would Tessitura roll back those transactions?

Did any tickets get “sold” to this event in testing? If so, then you wouldn’t be able to delete the event because of that.

Christopher Cuhel

Senior Manager of Ticketing and Patron Services | Lyric Opera of Kansas City

Phone: 816-806-6071

1725 Holmes Street | Kansas City, MO 64108

For tickets call (816) 471-7344 or visit www.kcopera.org!

From: Tessitura Marketing Forum [mailto:forums-marketing@tessituranetwork.com] On Behalf Of Wendell Baskin
Sent: Thursday, July 24, 2014 2:25 PM
To: Chris Cuhel
Subject: [Tessitura Marketing Forum] Deleting a performance?

One of our groups was testing possible configurations for an upcoming event, and created a "performance".
The entire hierarchy was created: Title, Production, Production Season, and Performance.

We now want to delete the performance, but can't.
We also want to delete the upstream items (production season, production, and title).

All possible structural items for the performance (MOS, content, keywords) were deleted, but the pricing cannot be deleted.
When attempting to delete the pricing layer, we're advised at least one base price must exist. 
Can the existing pricing layer be deleted?  Must the pricing layer be deleted before attempting to delete the performance?

When we attempt to delete the current (and bad) performance, the following message appears:
Cannot roll back DeletePerformance.  No transaction or savepoint of that name was found.

Other "test" performances were created (and the performances included a pricing layer), and these performances were deleted without any problem.
No error messages appeared when deleting these performances.

We've searched the Help system and Forums, but couldn't find any obvious help.
I suspect something obvious is being overlooked.  What are we doing wrong?

Thanks
Wendell Baskin
Bass Hall - Fort Worth

This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Marketing Forum. You may reply to this message to post to the Marketing forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!

This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Marketing Forum. You may reply to this message to post to the Marketing forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!

This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Marketing Forum. You may reply to this message to post to the Marketing forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!

This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Marketing Forum. You may reply to this message to post to the Marketing forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!