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Extractions - Suppression and Inclusion Sets

Allan Waite
$organization

Quick Question with extractions and suppression sets. We would like key staff to receive emails our marketing emails (so they know what is going on etc.) However, those staff will be suppressed through a suppression set for whatever reason (they already have a ticket for the performance and we suppress ticket holders). 

I created a list of people and added it to the inclusion set, but it still suppresses (I'm sure how it is set up to work). Is there a way to add someone to an extraction inclusion set that is in a suppression set?

Thanks for any insight, 
Allan 

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  • Former Member
    Former Member $organization

    Allan,

     

    Have you tried creating a seed list inclusion set as the top segment in your extraction so that they are included before they are removed by the suppression sets?

     

    From: Tessitura Marketing Forum [mailto:forums-marketing@tessituranetwork.com] On Behalf Of Allan Waite
    Sent: Friday, May 30, 2014 3:00 PM
    To: Jana Landin
    Subject: [Tessitura Marketing Forum] Extractions - Suppression and Inclusion Sets

     

    Quick Question with extractions and suppression sets. We would like key staff to receive emails our marketing emails (so they know what is going on etc.) However, those staff will be suppressed through a suppression set for whatever reason (they already have a ticket for the performance and we suppress ticket holders). 

    I created a list of people and added it to the inclusion set, but it still suppresses (I'm sure how it is set up to work). Is there a way to add someone to an extraction inclusion set that is in a suppression set?

    Thanks for any insight, 
    Allan 




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  • $organization in reply to Former Member

    Thanks for the insight! I guess I didn't realize with extractions that if you have a inclusion set first, then a suppression set (and that patron is on both sets) that it would still include it on the extraction. 

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