Quick Question with extractions and suppression sets. We would like key staff to receive emails our marketing emails (so they know what is going on etc.) However, those staff will be suppressed through a suppression set for whatever reason (they already have a ticket for the performance and we suppress ticket holders). I created a list of people and added it to the inclusion set, but it still suppresses (I'm sure how it is set up to work). Is there a way to add someone to an extraction inclusion set that is in a suppression set?
Thanks for any insight, Allan
Allan, this is a great case for using Decoys. See the documentation for instructions (link below), and all you have to do is check the "Include Decoys" box when you extract constituents from your extraction.
http://www.tessituranetwork.com/Help_System_v12/Content/System_Tables/T_LIST_DECOY_NAMES.htm