Hi everyone:
We recently added an additional price zone and lowered the prices on remaining inventory for a performance.
I rezoned, added the new price map being sure to A) expire the original price map and B) place the new map in a different category. Both maps were placed against the same price type and both checked as base (this may be the issue).
I ran the Box Office Statement and while it's calculating seats and prices correctly, in one section it lists double prices i.e. $199 as $398 but sales by ticket price are correctly calculated.
I suspected marking both as "Base" might be the issue. I removed that designation from the new price map. Now there are no prices listed for this section just 0.00 with the ticket prices and seat calculations below it.
I've dynamically priced multiple times without issue. The difference this time is the rezoning and the prices being lower instead of higher. Has anyone else experienced this? If yes, is there a solution so reporting comes out correct?
Thank you!