Removing constutuents with no email address in lists/extractions

Chris,

In the “define Criteria” window, do you have the radio button “Leave the individual constituents as selected by the list criteria” checked? That’s usually the first place to look.

Best,
Mandy

Mandy Morgan

Group Sales & Promotions Manager
Portland Center Stage
Gerding Theater at the Armory
Direct: 503.445.3794

Hi All

 We're having some problems with the way we remove constituents who do not have an email address from our lists and extractions we use for emailing. The problem is linked to the way the household model works in v11 and the way we are storing email addresses.

When we pull a list, it is the household that is getting pulled through, as that is where the transaction is and therefore meets the criteria that we set. That part is correct. The problem arises when we add the line to remove them if they do not have an email address. As the email address is stored on the individual, the household does not have an email address and that is causing most of the households we are pulling to be removed when they shouldn't be.

Does anyone else have a solution to this. I have tried all of the "Add Individual" setting in list manager, with no success. The other option I can see is to make sure that all households have an email address where one of the individuals do, but I don't really want to do that unless it is totally necessary.

Thanks,

Chris.

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Chris,

In the “define Criteria” window, do you have the radio button “Leave the individual constituents as selected by the list criteria” checked? That’s usually the first place to look.

Best,
Mandy

Mandy Morgan

Group Sales & Promotions Manager
Portland Center Stage
Gerding Theater at the Armory
Direct: 503.445.3794

Hi All

 We're having some problems with the way we remove constituents who do not have an email address from our lists and extractions we use for emailing. The problem is linked to the way the household model works in v11 and the way we are storing email addresses.

When we pull a list, it is the household that is getting pulled through, as that is where the transaction is and therefore meets the criteria that we set. That part is correct. The problem arises when we add the line to remove them if they do not have an email address. As the email address is stored on the individual, the household does not have an email address and that is causing most of the households we are pulling to be removed when they shouldn't be.

Does anyone else have a solution to this. I have tried all of the "Add Individual" setting in list manager, with no success. The other option I can see is to make sure that all households have an email address where one of the individuals do, but I don't really want to do that unless it is totally necessary.

Thanks,

Chris.

This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Marketing Forum. You may reply to this message to post to the Marketing forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!