Wordfly link problems?

Hi Stacey 

This happens to us but only links behind images. I think it's in certain templates so maybe try starting your layout/template from scratch again?

We do tend to pick up the errors in test so we can go and put the links back in again. Are yours dropping out and not going back?

Thanks
Kirsten 

On 28 Mar 2014, at 17:23, "Stacey Voigt" <bounce-staceyvoigt1752@tessituranetwork.com> wrote:

Hi,

Our organization has recently transitioned to Wordfly. We've successfully sent emails (most recently a performance reminder on 3/21/14) with Wordfly, but ran into an issue this week that has us stumped.

Our marketing team was working to create a monthly e-blast with links to each performance on our TNEW site. When the template was saved, the links would disappear. We called Wordfly support and even did a shared-screen session with them, and their response was "we don't know what's going on, but our other Tessitura clients have had these problems too."

Has anyone else run into this? As I said, we successfully sent out an email with a performance link as recently as March 21 - so we know it worked in the past.

Thank you for any suggestions!

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Hi Stacey 

This happens to us but only links behind images. I think it's in certain templates so maybe try starting your layout/template from scratch again?

We do tend to pick up the errors in test so we can go and put the links back in again. Are yours dropping out and not going back?

Thanks
Kirsten 

On 28 Mar 2014, at 17:23, "Stacey Voigt" <bounce-staceyvoigt1752@tessituranetwork.com> wrote:

Hi,

Our organization has recently transitioned to Wordfly. We've successfully sent emails (most recently a performance reminder on 3/21/14) with Wordfly, but ran into an issue this week that has us stumped.

Our marketing team was working to create a monthly e-blast with links to each performance on our TNEW site. When the template was saved, the links would disappear. We called Wordfly support and even did a shared-screen session with them, and their response was "we don't know what's going on, but our other Tessitura clients have had these problems too."

Has anyone else run into this? As I said, we successfully sent out an email with a performance link as recently as March 21 - so we know it worked in the past.

Thank you for any suggestions!

This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Marketing Forum. You may reply to this message to post to the Marketing forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!