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Wordfly link problems?

Stacey Voigt
$organization

Hi,

Our organization has recently transitioned to Wordfly. We've successfully sent emails (most recently a performance reminder on 3/21/14) with Wordfly, but ran into an issue this week that has us stumped.

Our marketing team was working to create a monthly e-blast with links to each performance on our TNEW site. When the template was saved, the links would disappear. We called Wordfly support and even did a shared-screen session with them, and their response was "we don't know what's going on, but our other Tessitura clients have had these problems too."

Has anyone else run into this? As I said, we successfully sent out an email with a performance link as recently as March 21 - so we know it worked in the past.

Thank you for any suggestions!

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  • $organization
    Hi Stacey,

    That sounds frustrating. The only time I have had that happen was when I had two WordFly tabs open in a browser at the same time, that caused saving errors.

    You could check that and make sure that two people are not logged in at the same time working on the same template?

    Best of luck,

    Nicholas Hudson-Ellis
    ACMI Memberships Coordinator
    Phone: +61 3 8663 2524



    This email and any attachments may be confidential and contain copyright or privileged material. If you are not the intended recipient of this email you must not copy, disclose, distribute, store or otherwise use this material without permission. Additionally, please notify the sender immediately and destroy all copies of this email and any attachments. Any personal information in this email must be handled in accordance with the Information Privacy Act 2000 (Vic) and applicable laws. Any views expressed in this message are those of the individual sender and unless specifically stated may not be the views of the Australian Centre for the Moving Image (ACMI). The above email message does not represent a legally binding agreement on behalf of ACMI. ACMI does not accept liability in connection with computer viruses, data corruption, delay, interruption, unauthorised access or use.
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  • $organization
    Hi Stacey,

    That sounds frustrating. The only time I have had that happen was when I had two WordFly tabs open in a browser at the same time, that caused saving errors.

    You could check that and make sure that two people are not logged in at the same time working on the same template?

    Best of luck,

    Nicholas Hudson-Ellis
    ACMI Memberships Coordinator
    Phone: +61 3 8663 2524



    This email and any attachments may be confidential and contain copyright or privileged material. If you are not the intended recipient of this email you must not copy, disclose, distribute, store or otherwise use this material without permission. Additionally, please notify the sender immediately and destroy all copies of this email and any attachments. Any personal information in this email must be handled in accordance with the Information Privacy Act 2000 (Vic) and applicable laws. Any views expressed in this message are those of the individual sender and unless specifically stated may not be the views of the Australian Centre for the Moving Image (ACMI). The above email message does not represent a legally binding agreement on behalf of ACMI. ACMI does not accept liability in connection with computer viruses, data corruption, delay, interruption, unauthorised access or use.
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