Hi everyone,
We’ve had a customer request that he be completely removed from the database, and it’s been so long since I’ve had one of those requests that I thought I’d poll the forum and see how you all handle it. I was thinking of something along the lines of merging it into an anonymous account, possibly even changing the identifying info on the ‘bad’ record to anonymous first. I don’t like the idea of outright deletion, which could be nearly impossible if there are any transactions on the record. Any suggestions, comments or best practices to share?...
Cheers,
Kathleen
Hi Kathleen,
I've only ever had this request twice, deleting data like the credit card number, email address and mailing preferences, changing the name and merging with an "anonymous" record.
As you say, there could be transactions tied to it preventing a full removal from the database.
That said, if someone wants to remain completely anonymous and still buy tickets, she/he would need to buy tickets in person - with an understanding that he/she will not receive any communication about an event change or cancellation.
Kevin