We sold some tickets that were tied to the wrong price map and the error was not discovered until the tickets were printed and invoiced. We'll need to return all of the tickets and re-sell at the correct price. How should I pay off the incorrect invoice that was already created?
Hi Rosa,
You can find the instructions you need here: http://www.tessituranetwork.com/Help_System/Content/Ticket_Order_Processing/Adjusting%20Invoices.htm
Kevin Sheehan
Senior Documentation & Learning Resources Specialist
Tessitura Network
+1 888 643 5778 x 329
ksheehan@tessituranetwork.com