We've got a few charges that are showing up in Transcend but not in Tessitura. These charges are in a closed and settled state. Does anyone know how these might have happened? And more, how should we go about refunding them to the patrons' cards (each of the three instances was brought to our attention through a customer complaint)?
thanks,
Brian
Brian,
If you wouldn't mind, lets put in a TASK ticket in for this so we can have a look. Helpful pieces of data to include are the dates and times of the charges so we can start to review the logs with the RAMP team, as well as the circumstances of the charge as far as you can tell (was it on the web, through ticketing etc).
Thanks!
Anna
Thanks folks. I've opened a support ticket, and also downloaded the shared reports which look to be very useful.
Thanks again!