Alternative to Transcend?

The Phoenix Symphony uses Transcend. I am able to match every single deposit by aligning the Tessitura posting reports for the day the deposit was submitted.  When depositing to our account, Transcend usually combines the Development Dept.credit card contributions with the Box Office credit cards purchases (that are made in the office or at the concert). Transcend will make a separate deposit for the Box Office web sales.

I am able to match the bank deposits with the posting reports every day.  I am very happy with Transcend.

Does anyone know of any reliable CC processing programs that we can switch from Transcend? We're having issues reconciling because they split their batches, and it posts to our bank in separate sums with delays of up to a month. Which is especially difficult to track because we can't print detailed transactions that are contained within these sums so reconcile with either.

According to the customer service reps, they this should not be happening, but it is and there doesn't seem to be anything they know how to fix. Does anybody else experience the same issues?

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The Phoenix Symphony uses Transcend. I am able to match every single deposit by aligning the Tessitura posting reports for the day the deposit was submitted.  When depositing to our account, Transcend usually combines the Development Dept.credit card contributions with the Box Office credit cards purchases (that are made in the office or at the concert). Transcend will make a separate deposit for the Box Office web sales.

I am able to match the bank deposits with the posting reports every day.  I am very happy with Transcend.

Does anyone know of any reliable CC processing programs that we can switch from Transcend? We're having issues reconciling because they split their batches, and it posts to our bank in separate sums with delays of up to a month. Which is especially difficult to track because we can't print detailed transactions that are contained within these sums so reconcile with either.

According to the customer service reps, they this should not be happening, but it is and there doesn't seem to be anything they know how to fix. Does anybody else experience the same issues?

This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Finance Forum. You may reply to this message to post to the Finance forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!