Does anyone know of any reliable CC processing programs that we can switch from Transcend? We're having issues reconciling because they split their batches, and it posts to our bank in separate sums with delays of up to a month. Which is especially difficult to track because we can't print detailed transactions that are contained within these sums to reconcile with either.
According to the customer service reps, this should not be happening, but it is and there doesn't seem to be anything they know how or care to fix. Does anybody else experience the same issues?
Sarah,
We encountered a similar problem when we switched merchant banks. We were able to adapt our general ledger entries to more closely reflect the bank activity. Additionally, we manually settle our batches. Now our posting reports match our credit card settlements. I realize that manual settlement is not the answer for every organization but it works for us.
One more thing, our payment methods also mirror the different types of transactions: web, moto. These markers were a great help in making the changes to our journal entry. I could send an example if you are interested.
Jean
From: Tessitura Finance Forum [mailto:forums-finance@tessituranetwork.com] On Behalf Of Sarah ParkerSent: Thursday, May 24, 2012 2:48 PMTo: jeanr@sjrep.comSubject: Re: [Tessitura Finance Forum] Alternative to Transcend?
Our finance dept has success with authorize.net but this unfortunately doesn't communicate with Tessitura. Something along that though, is what we're looking for.
From: Sarah Parker <bounce-sarahparker6350@tessituranetwork.com>Sent: 5/24/2012 4:36:11 PM
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