Does anyone know of any reliable CC processing programs that we can switch from Transcend? We're having issues reconciling because they split their batches, and it posts to our bank in separate sums with delays of up to a month. Which is especially difficult to track because we can't print detailed transactions that are contained within these sums to reconcile with either.
According to the customer service reps, this should not be happening, but it is and there doesn't seem to be anything they know how or care to fix. Does anybody else experience the same issues?
Our finance dept has success with authorize.net but this unfortunately doesn't communicate with Tessitura. Something along that though, is what we're looking for.
Is it the TranScend application that is splitting the batches or your merchant processor that is causing the split? (and I realize that Intrix can be your processor too) We just switched merchant processors with no problems, but I am not aware of being able to use software other than TranScend in the US. It is always a bit of a headache to track down where the money goes after you hit authorize in Tessitura, but if you are stubborn enough you can usually connect the dots.
Good luck!
Boann