When we receive a payment on an invoice and pay it in the system it is creating a "refund" credit in our GL posting and basically cancelling that payment out, so it looks like none of our AR's are being paid. Has anyone else heard of or delt with this issue?
Hello Ron!
This is Iliana with Tessitura Network Support. I can see from our records that you also created a Support ticket for this matter. You had a teams meeting with a member of Support and looked over the following:
"looked at how invoices and the payments to pay them off are recorded in T_PAYMENT and T_TRANSACTION. Additionally we discussed providing the Batch Payment Detail Report as part of your posting packet to finance so that they have the info needed to do journal entries to create the initial invoice in Financial Edge and the subsequent journal entries to offset the invoice as future payments are made."
If you have any additional follow-up, questions, or concerns though, please let us know any time.
Best,
Iliana