We plan to switch from WorldPay - Fiserv to Tessitura Merchant Services during the summer 2024. Currently our accounting team records posting reports (including Tess batches) by department (Web transactions, Box Office, Development, Education and Rentals) and these posting reports reconcile with the different merchant accounts smoothly. Tessitura Merchant Services allows for only a single merchant account so we plan to make some internal changes such as: grouping Tessitura batches in a daily posting report that allows daily reconciliation by credit card brand type. We also plan to implement a Tessitura batch closing / posting policy to mimic Ayden settlements batching. Another options would be to set up Stores but we will still be dealing with a single merchant account / bank deposit.
We understand TMS provides a reconciliation tool to flag ghost transactions, duplicate deposits and other glitches. We are more concerned with identifying credit card deposits in transit. For example specific detail of transactions included in our daily Tess posting report but not yet in the bank. We are aware there are other reports available such as the TMS summary/detail gateway reports.
We are looking for tips and suggestions from any other organization that has already transitioned to TMS under similar circumstances.
Marco.
Hi Marco thanks for your post! If you're still looking for input on this, you may find it helpful to cross-post to the Payments & Transactions Community? Hopefully you'll receive some responses there.- Gill Tasker, Community Manager